Reimagining Social Program Management Through Technology
Welcome to a space where public impact meets practical innovation. We explore how digital tools, data, and human-centered design can deliver fairer, faster, and more compassionate support. Chosen theme: Tech-Driven Approaches to Social Program Management.
Digital Foundations for Equitable Service Delivery
Cloud-native case management systems simplify eligibility, documentation, and referrals while preserving context about a person’s goals and strengths. Share your experience: which features speed up your day without sacrificing the dignity of those you serve?
Data Governance and Ethical AI
AI can prioritize outreach or flag risk, but it can also mirror historical bias. We discuss representative training data, continuous fairness testing, and community oversight. How do you audit models to protect marginalized groups?
Interoperability and Open Standards
Purpose-built APIs can share essential data across housing, workforce, and health programs while honoring consent and legal restrictions. Where would a lightweight, event-driven integration save you hours every week?
Interoperability and Open Standards
Open Referral, NIEM, and, where appropriate, HL7 FHIR, help normalize resources, eligibility, and service taxonomies. Tell us which standards you rely on and where mappings still feel fragile or incomplete.
Human-Centered Design With Lived Experience
Invite participants, advocates, and frontline staff to map journeys, test prototypes, and rewrite confusing questions. What incentives and facilitation practices have helped you hear quiet voices, not only confident ones?
Human-Centered Design With Lived Experience
WCAG compliance is the floor, not the ceiling. Offer multilingual support, low-bandwidth modes, and assisted channels. Share tactics that helped older adults, people with disabilities, or newcomers navigate applications smoothly.
Measuring Impact With Real-Time Insight
Track stable housing, job retention, school attendance, and wellbeing—not just activity counts. Which outcomes do you wish your dashboards showed, and how do you validate that improvements truly reflect client goals?
Change Management and Workforce Enablement
Micro-trainings, shadowing, and sandbox environments reduce anxiety with new tools. What learning formats stick best with your staff, and how do you protect time for practice amid heavy caseloads?
Change Management and Workforce Enablement
Empower champions to collect feedback, fix small issues quickly, and escalate patterns. Tell us how you recognize superusers and keep their energy from burning out during long rollouts.
Cybersecurity for Vulnerable Populations
Zero Trust in Human Services
Least-privilege access, multifactor authentication, and continuous verification reduce breaches. Where have you balanced strict security with the practical realities of outreach work and shared devices?
Incident Readiness and Response
Tabletop exercises, clear communications, and rapid containment plans build resilience. Share what you learned from a near miss, and how you reassured clients and partners afterward.
Vendor and Data Processor Risk
Assess subcontractors, encryption practices, and breach histories before sharing data. What third-party transparency measures—like SOC 2 or continuous monitoring—help you sleep better at night?
Scalable Cloud Architectures for Public Impact
Partition data with strong identity controls and audit trails so jurisdictions can share infrastructure without sharing sensitive records. How do you balance efficiency with each agency’s unique compliance needs?
Scalable Cloud Architectures for Public Impact
Event-driven functions handle bursts during open enrollment and recertification, then scale down to zero. Have you used serverless patterns to tame peak traffic without overprovisioning all year?